1. Do your research beforehand
Clients may be surprised to learn that a nationwide brokerage service actually outsources moves to “agents” with unknown names. Although the companies on this list are all considered “moving companies” due to the range of products and services offered, most operate as brokers and salespeople to connect you with a more regional mover to complete. the actual work. Clients should gather all the information they can in advance to find out how the various responsibilities in the moving process are distributed and who will actually be moving their belongings.
2. Don’t be afraid to ask questions
With a range of practices across the industry, it’s important to be clear on all the details, especially when it comes to money. Pay close attention to information on timing and terms of payment with your broker and/or mover. Before making a decision, compile information on deposits, when payment(s) are due for the broker/mover to be received, and what happens in the event of a late delivery or incident – do you receive a refund?
Ask for details on the division of responsibilities between a pickup company or broker and the actual mover. Companies should be able to specify the type of vehicle and the team scheduled to meet you and should be able to tell you if your belongings will be moved between vehicles or will remain in the same vehicle until the destination.
3. Take care of your valuables
With medical items, confidential documents, and smaller personal valuables like jewelry and electronics, take them with you if possible. Moving companies often lose and damage property and the reimbursement process is not always as straightforward as one would hope.
A moving company or moving broker generally does not distinguish between valuables and non-valuable items unless the customer pays for additional coverage of particular items. Moving companies or brokers may offer reimbursement based on a cents per pound calculation applied to the entire load rather than the replacement value. Moving contracts generally exempt movers from liability for damages, and unless customers pre-pay for additional coverage, they likely won’t fully reimburse customers for damage to items such as expensive furniture. , large electronics or heirlooms.
4. Keep track of your move
No matter how careful a mover claims to be, accidental damage is fairly common, as customer reviews often point out. Logistical mix-ups also lead to poor service or missed arrival dates and unfortunately are just part of the game. The moving industry in 2022 is particularly susceptible to delays and shortages of drivers.
For these reasons, keep a detailed inventory of everything the movers take. Most importantly, take photos and document items that may be damaged and in need of repair. Keep your own copies of all documents exchanged with your broker and/or your mover. So if the items arrive late or are damaged or if some other conditions of a move are not met, you will at least have proof of any previous agreement and documentation.